Privacy policy

Last updated: 12 November 2026

This policy explains how Inte Marketing Solution ("Inte", "we", "us") handles personal data on this website and in Inte Care Suite, our customer care dashboard. Inte Marketing Solution is registered in India (Udyam UDYAM-TN-02-0524098) and is based in Manapakkam, Chennai 600125, Tamil Nadu.

We follow India's Digital Personal Data Protection Act, 2023 (DPDP Act), and the policies of the platforms we connect to, including the Google API Services User Data Policy and the Meta Platform Terms.

1. Who this policy covers

Website visitors to intemarketing.in.
Clients: businesses that hire Inte and the staff who use Inte Care Suite.
Our clients' customers: people who leave a review or send a message to a business that uses Inte Care Suite.

2. Website

This website does not use advertising or analytics cookies. If you email or call us, we use your name, contact details and message only to reply to you and to provide our services. We keep enquiries for up to 24 months, then delete them unless you became a client.

3. Inte Care Suite: what we access and why

Inte Care Suite only accesses accounts that a client connects by signing in and granting permission. The client decides which accounts and locations to connect.

Google Business Profile (through Google APIs)

Data	Why we use it
Business account and location details (name, address, location ID)	To show which branch each review belongs to.
Reviews (reviewer's public display name, profile photo link, star rating, review text, date) and existing replies	To show reviews in one inbox, alert the client's staff and track response times.
Replies written by the client's staff	To post the reply to Google when a staff member clicks send.

We use the Google permission https://www.googleapis.com/auth/business.manage only to read reviews and location details and to post, edit or delete replies that the client's staff approve. We do not create, edit or remove anything else on a Business Profile.

Google API Services: Limited Use. Inte Care Suite's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, we do not sell it, and we do not use it to develop, improve or train generalised AI or machine learning models. People at Inte read this data only when the client asks for support, when needed for security or to follow the law.

Meta (Facebook, Instagram, WhatsApp), when connected

If a client connects a Facebook Page, Instagram professional account or WhatsApp Business number, we receive messages sent to that business, the sender's name or username and profile ID or phone number, and attachments. We use this only to show the messages to the client's staff and to send their replies. We follow the Meta Platform Terms and do not use this data for advertising or sell it.

Phone calls, when connected

If a client connects a business phone line, we receive the caller's number, call times and, where the caller is told the call is recorded, the recording. We use this only to show call history to the client's staff.

4. AI reply drafts

Inte Care Suite can suggest a draft reply. To do this, the review or message text is sent to an AI service provider that is contractually barred from using it to train its models. A staff member must read and approve every draft before it is posted. Clients can switch drafts off.

5. Who we share data with

We do not sell personal data. We share it only with:

The client whose account the data came from, and the staff they authorise.
Service providers that run the suite for us (cloud hosting and database, AI drafting, phone or messaging providers), under contracts that limit them to providing that service.
Authorities, when Indian law requires it.

6. Where data is stored and how it is protected

Data is stored with our cloud hosting provider and is encrypted in transit and at rest. Sign-in tokens from Google and Meta are encrypted and used only by our servers. Staff access is limited by role, and access is logged.

7. How long we keep data

Reviews, messages and call records: for as long as the client keeps the account connected, then deleted within 30 days of disconnection or contract end.
Google and Meta sign-in tokens: deleted immediately when the client disconnects or revokes access.
Billing records: as long as Indian tax law requires.

8. Your rights

Under the DPDP Act you can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to act for you. Clients can disconnect accounts at any time from the suite, from their Google account permissions, or from their Meta business settings. See our data deletion page for step-by-step instructions.

If you reviewed or messaged a business that uses Inte Care Suite, that business controls your data. You can contact them, or contact us and we will pass your request on and help them complete it.

9. Children

Our services are for businesses. We do not knowingly collect data from children for our own purposes.

10. Grievance officer and contact

Paul Christon Antony Brighton, Inte Marketing Solution, Manapakkam, Chennai 600125, Tamil Nadu, India.
Email: chris@intemarketing.in · Phone: +91 86680 35879
We reply within 7 days and resolve requests within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India.

11. Changes

We will post any change here and update the date at the top. If a change affects how we use data from Google or Meta, we will tell connected clients before it applies.